Services / WhatsApp integration
WhatsApp, wired into your business.
Your customers are already on WhatsApp — over two billion people are. We put your business there properly: Business API setup, AI assistants that answer from your real systems, and notifications at scale.
Proof: SchoolWare — ours — delivers WhatsApp updates to parents every day.
What we build
Setup, assistants, notifications, and the plumbing back into your systems — the whole channel, not just a chatbot.
Business API setup
Verified business identity, approved message templates, and the infrastructure to send and receive at scale — done right the first time through Meta’s review.
AI assistants on WhatsApp
Customers ask in their own words; the assistant answers from your live systems and hands off to a human exactly when it should.
Notifications at scale
Order updates, reminders, alerts, and receipts triggered by real events — delivered to the app people actually open.
CRM & system sync
Every conversation creates and updates records where your team already works — WhatsApp becomes a channel in your stack, not a silo beside it.
Commerce flows
Catalogs, carts, and payment links inside the chat — from “is this available?” to paid without leaving the thread.
Multi-language & routing
Conversations in your customers’ languages, routed to the right team by topic, urgency, or account — with full history attached.
Is WhatsApp the right channel?
When WhatsApp is the right channel
Your customers live on their phones and your email open rates prove it. Appointments, orders, deliveries, school updates, support — anywhere a timely message changes behavior, WhatsApp outperforms almost everything.
When it isn’t
If your audience is enterprise buyers who live in email and Slack, or your use case is marketing blasts to people who never opted in — don’t. Meta’s rules are strict, and rightly so. We build opt-in, useful messaging or nothing.
An engagement like this
A clinic wires appointments into WhatsApp: booking confirmations, day-before reminders with one-tap rescheduling, and an assistant answering the twenty questions the front desk repeats all day. No-shows drop, the phone stops ringing off the hook, and patients feel looked after instead of chased.
Questions we hear a lot
What’s the difference between the WhatsApp app and the Business API?
The app is for a person with a phone. The Business API is for systems: it lets your software send and receive WhatsApp messages at scale — notifications, support conversations, AI assistants — with templates, opt-ins, and analytics. Real businesses on WhatsApp run on the API.
Can we put an AI assistant on WhatsApp?
Yes — and done well it’s remarkable: customers ask questions in their own words and get real answers from your systems, with a clean handoff to a human the moment one is needed. We build the assistant, the guardrails, and the handoff.
How long does WhatsApp Business API setup take?
Basic setup with verified business identity and approved message templates typically takes 1–2 weeks including Meta’s review. A full build — assistant, system integrations, notification flows — usually lands in 3–6 weeks.
What does WhatsApp messaging cost?
Meta charges per conversation, with rates varying by country and category; our build is a fixed scope on top. We’ll model your expected volumes in the proposal so there are no surprise bills.
Can WhatsApp connect to our CRM and internal systems?
That’s the point. Messages create and update records, order status flows back as notifications, and conversations land where your team already works — we wire WhatsApp to your stack, not beside it.
Put your business where your customers already are
Tell us the messages that matter — we’ll scope the build, the Meta approval path, and the running costs, free.